Responsible Gaming
Gaming Should Be Entertainment
At Chasing Philippines, we believe that online gaming through GCash should be enjoyed as a form of entertainment only. Gaming is never a reliable way to earn money or solve financial problems. Please play responsibly and only wager what you can afford to lose.
Age Requirements
You must be at least 18 years old (or the legal age of majority in your jurisdiction within the Philippines) to participate in online gaming activities. We take age verification seriously and reserve the right to request proof of age at any time.
By using our platform, you confirm that you meet the minimum legal age requirement.
Warning Signs of Problem Gambling
If you recognize any of the following behaviors in yourself, please seek help immediately:
- Spending more time and money on gaming than intended
- Chasing losses by continuing to play to recover money lost
- Hiding your gaming activity from family, friends, or partners
- Experiencing financial difficulties due to gaming
- Feeling anxious, irritable, or restless when not gaming
- Using gaming to escape problems, stress, or negative emotions
- Borrowing money or using credit to fund gaming activities
- Neglecting work, school, relationships, or responsibilities
- Failed attempts to reduce or stop gaming
- Lying about the extent of your gaming involvement
Self-Help Tools & Responsible Gaming Features
We offer several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose during a session or time period
- Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
- Session Time Limits: Set automatic session durations to help control playing time
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break or quit gaming entirely
For assistance in setting up these tools, please contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, confidential help is available. The following organizations provide free support:
Philippines
- Psychological Association of the Philippines (PAP) - Mental health and counseling referrals
- Department of Health (DOH) - Mental Health Division - National mental health services and addiction support
- NCMH Helpline - Contact through local health centers for counseling services
International Resources
- GamCare - www.gamcare.org.uk (United Kingdom)
- GamStop - www.gamstop.co.uk (United Kingdom National Self-Exclusion Scheme)
- Gambling Help Online - www.gamblinghelponline.org.au (Australia)
- Responsible Gambling Council - www.responsiblegambling.org (Canada)
- National Council on Problem Gambling - www.ncpgambling.org (United States)
- Bundeszentrale für gesundheitliche Aufklärung - www.bzga.de (Germany)
These organizations offer confidential support, counseling, and resources at no cost.
Need Help?
If you believe you may have a gambling problem, please reach out for help today. There is no shame in seeking support. Contact one of the organizations listed above, speak with a trusted family member or friend, or reach out to a mental health professional in your area.
Your well-being matters to us. If you need to self-exclude from your account or require immediate assistance, please contact our Customer Support team without delay.